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Technical Support
Troubleshooting
Hardware Support - User Guides
Hardware Support - Reset Instructions
Hardware Support - Fibre Bridges
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Changing Addresses?
DGtek Enquiries
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Pineapple Net Help Centre
Technical Support
Current Outages
Accounts and Billing
Account
Billing
Technical Support
Troubleshooting
Hardware Support - User Guides
Hardware Support - Reset Instructions
Hardware Support - Fibre Bridges
Connection Information
Want To Sign Up?
Connection
Installation
Agreements & Policies
Events Near Me
Changing Addresses?
DGtek Enquiries
General Information
Technical Support
Need help? We will guide you through the troubleshooting of the most common internet connection and performance issues.
Troubleshoot browsing related issues
Why Pineapple Net Cannot Guarantee Speeds Over WiFi
Why aren't I getting 1000Mbps?
Port Forwarding and CGNAT
Troubleshooting
Troubleshoot a loss of connection
Troubleshoot a slow connection.
Top 3 factors that affect Wi-Fi speed
DNS Settings
How do I connect to my WiFi?
What should I know about my technician service appointment?
Changing Wi-Fi Channels
How to Run Ping and Traceroute Tests on Windows and macOS
Finding the Router IP Address on Windows and macOS
Interpreting High Ping Results When Pinging the Router
Mandarin Language Support at Pineapple: Connecting You in Your Preferred Language
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Hardware Support - User Guides
Xiaomi Router DNS Reconfiguration
XIAOMI Mi Router RA67AX1800 WiFi Settings
Xiaomi Router User Interface
Mercusys AC1200 DNS Configuration Change
CISCO ATA 191 Quick Setup
CISCO SPA100 Series ATA Quick Setup
CISCO SPA100 Series ATA User Guide
ASUS RT-AC58U User Guide
ASUS RT-AC59U User Guide
Mercusys AC1200 User Guide
TP-Link Archer A6 V2 User Guide
TP-Link Archer A6 V3 User Guide
TP-Link Archer C7 User Guide
Sky Garden Building 1 ZTE Router Configuration-Guide
TP-Link VDSL Router Configuration Guide
Netcomm NF18ACv Setup Giude
Tenda TX9 User Guide
Disable Unify 2.4GHz & 5GHz WiFi for Tenda Tx9
Change Wi-Fi Channels for Tenda Router
Change Wi-Fi Channels for Xiaomi Router
Change Wi-Fi Channels for ASUS Router
How to change the default LAN IP for Xiaomi Routers
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Hardware Support - Reset Instructions
XIAOMI RA80/RA82 AX3000 Wireless Router Reset
XIAOMI RA67 AX1800 Wireless Router Reset
ASUS Wireless Router Reset
Mercusys AC1200 Wireless Router Reset
TP-Link Archer A6 V2 Wireless Router Reset
TP-Link Archer A6 V3 Wireless Router Reset
TP-Link Archer C7 Wireless Router Reset
XIAOMI RB01 AX3200 Wireless Router Reset
ASUS RT-AC58U Wireless Router Reset
Tenda TX9 Pro Configuration Guide
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Hardware Support - Fibre Bridges
ADTRAN SDX 611 User Guide
Eltex NTU-1 User Guide
Ubiquiti Fibre Loco User Guide
Ubiquiti Nano G User Guide
Tejas TJ2100N-12B2 User Guide
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Connection Information
Is my router compatible?
Do I Need a Static-IP Address?
How do I find my Connection Details
Does Pineapple Net support IPv6?
What is CGNAT?
Does Pineapple Net have it's own SMTP Servers?
Is my router compatible? - Queensland
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