Pineapple Net Help Centre
Go to Pineapple Net
Accounts and Billing
Getting Started
About Pineapple Net
Getting connected
Installation
Agreements & Policies
General Information
Wi-Fi Routers
Technical Information
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
QLD VDSL Router Setup
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Account
Billing
Relocations
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Pineapple Net Help Centre
Accounts and Billing
Getting Started
About Pineapple Net
Getting connected
Installation
Agreements & Policies
General Information
Wi-Fi Routers
Technical Information
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
QLD VDSL Router Setup
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Account
Billing
Relocations
Accounts and Billing
Questions about billing? Need to change your payment details? We have an answer!
Can I pause my services?
Account
How do I upgrade my account?
How do I add or change a payment method?
How do I update my account details?
Change of Ownership
How do I change my password?
How do I reset my password?
How to Order a New Router from Pineapple Net
How do I find my Customer Reference Number?
How do I log into my account?
How do I cancel my account?
Spirit Building Disconnections
See more
Billing
How do I update my billing address?
How do I pay my bill?
How do I check my bills?
Understanding Your Billing Cycle and Auto Debit
Relocations
Relocating your Pineapple Net service
