Troubleshooting poor Wi-Fi signal

Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.

1. Power cycle the Router
    
   1. Wi-Fi routers are essentially small computers, and need to be restarted from time to time.
   2. Try turning it off at the power point for at least 2 minutes before turning it back on to refresh the software
      
      
2. Ensure your Router is well placed, and clear of obstacles
   
   
   1. Wi-Fi routers should not be placed on the ground, under beds, shut in cabinets, or crowded by other objects
      1. Ensure that your Wi-Fi router is placed at at least waist height or above - on a shelf, counter, or desk are ideal locations
      2. Ensure that there are no other objects within 30-40cm of the router - especially metallic objects, or other electronic devices
      3. If possible, ensure your Wi-Fi router is placed in a central location in your home
         
         
3. Check your Wi-Fi Network Band
   
   
   1. Most routers will broadcast two separate Wi-Fi Networks - the newer, faster 5GHz, and the older, slower 2.4GHz.
      1. 2.4GHz Wi-Fi Networks offer greater range while sacrificing speed.
         • If you are experiencing poor signal quality in other rooms of your home, try the 2.4GHz network as is is less affected by obstacles such as walls, and doors.
           
           
      2. 5GHz Wi-Fi Networks, while much faster, are very susceptible to interference from obstacles such as walls and doors.
         • If you're in the same room as the Wi-Fi router, then the 5GHz network will give you the best speed possible, but this will deteriorate rapidly as you move into other rooms
           
           
4. Change Wi-Fi Channels
    
   1. Much like a Radio, or TV, Wi-Fi Routers broadcast their network over various different channels. These channels can become quite crowded especially in high-rise apartments which can interfere with your own Wi-Fi Network.
      1. Changing the channel that your Wi-Fi is broadcasting on, can reduce the interference caused by your neighbours Wi-Fi Networks. See our Article explaining how to change Wi-Fi channels
         
         
5. Consider a Mesh Network
   
   
   1. If you have a larger home, or your Wi-Fi router is at the far end of your home and cannot be moved, a standard W-Fi router may not be enough to cover your property.
   2. Please consider using further options such as:
      1. Wi-Fi Extender
      2. Wireless Mesh Network
      3. Ethernet cabling, or smart wiring