Troubleshooting no Wi-Fi Connection

If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.

1. Ensure Wi-Fi is enabled on your device
   
   
   1. Sometimes Wi-Fi connections can be disabled accidentally in various devices
      1. For Mobiles - ensure Flight Mode is turned off, and Wi-Fi is turned on
      2. For Laptops and Desktops - ensure Wi-Fi is turned on
         
         
2. Ensure Wi-Fi is enabled on your Router
   
   
   1. Some routers have the ability to turn Wi-Fi functionality On and Off
      1. Check the lights on your Router, and ensure the Wi-Fi LED is on
         
         
      
      
       
      1. If the Wi-Fi LEDs are off, this may indicate that the Wi-Fi function of your router has been turned off. Check the router for a Wi-Fi button, and turn it on.
         
         
      2. If your Wi-Fi LEDs are off, and your router does not have a Wi-Fi button, you may need to log into the router settings page to turn it on. Please refer to your device manufacturer for guides on how to enable Wi-Fi on your router.
         
         
3. Make sure your device is still connected to your Wi-Fi Network
    
   1. You may need to move closer to your router, as Wi-Fi networks will automatically disconnect if you are too far from the router. If you're able to access your Wi-Fi Network closer to your router, check our our guide on improving Wi-Fi Signal
      
      
4. Check other devices
   
   
   1. If other devices are able to connect, this may mean the device which is unable to connect may have a faulty Wi-Fi adapter. We recommend reaching out to your device manufacturer for further assistance
      
      

5. Get Help 

   1. If none of the above steps work, contact our Technical Support team on 1300 857 501, submit a ticket via our Website, or email support@pineapple.net.au