Why aren't I getting 1000Mbps?

Are you signed up for our Ultimate plan and not reaching the full speed? There's a few reasons for this which we will explain below

There can be several reasons why you may not be able to achieve your maximum internet speed of 1000/1000 Mbps, despite having a plan that offers this speed. Internet speed is influenced by a variety of factors, and some of the common reasons for not reaching the maximum speed include:

  1. Wired vs. Wireless: If you're using a Wi-Fi connection, your wireless network may not be capable of delivering the full 1000/1000 Mbps. Wireless connections are typically slower than wired connections due to interference, distance from the router, and other factors.

  2. Router CPU and RAM:
    • CPU (Central Processing Unit): Routers process data packets and manage network traffic using their CPU. The faster the CPU, the more efficiently it can handle the routing and processing of data. In the case of gigabit speeds, the router's CPU needs to be capable of handling the high data throughput without becoming a bottleneck. If your router's CPU is too slow, it can limit the maximum speed your network can achieve.
    • RAM (Random Access Memory): RAM is used by the router to store and manage data that's currently being processed. Larger RAM can help the router manage a larger number of connections and network tasks simultaneously. If your router doesn't have sufficient RAM, it may struggle when multiple devices are connected and actively using the network, leading to slowdowns.
  3. Quality of Equipment: Low-quality or outdated networking equipment can limit your speeds. Ensure that you have modern, high-quality routers, modems, and Ethernet cables.

  4. Background Applications: Other devices and applications on your network can consume bandwidth and slow down your connection. Streaming, online gaming, and other data-intensive activities can impact your available bandwidth.

  5. Server/Website Limitations: The speed at which you can download from a website or server is also limited by their upload speed. If the server you're trying to connect to has limited upload bandwidth, it can impact your download speed.

  6. Network Overhead: Network protocols and the way data is transmitted introduce some overhead. This means that the actual data transfer rate will be slightly lower than the advertised speed. As 1000/1000Mbps is the maximum speed we offer, some of that bandwidth is reserved.

To troubleshoot your issue and potentially improve your internet speed, you can:

- Check your hardware to ensure it supports gigabit speeds.
- Connect your device directly to the modem via Ethernet to rule out Wi-Fi issues.
- Run speed tests at different times of the day to identify if network congestion is a problem.

Keep in mind that it's uncommon to consistently achieve the maximum advertised speed due to the various factors mentioned above, but you should be able to get close to it under optimal conditions.