How do I find my Connection Details
This article describes how to locate the details of your connection for configuring your Router
- Log into the Pineapple Net Customer Portal
- Navigate to our Website: https://pineapple.net.au/ and click the "Sign In" button in the top right hand corner
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- Enter the Email Address associated to your account, then click Continue - this is the same Email Address your invoices and payment receipts are sent to
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- If this is your first time signing into your account, you will be sent a One-Time-Password to your email address, otherwise enter the Password you created for your account
- If you do not see your One-Time-Password in your Email Inbox, please check your Spam or Promotions folders
- On-Time-Passwords are valid for 5 minutes - please do not repeatedly request a new password as this voids the previously sent passwords
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- Select the Connection you wish to locate the Connection Details for
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- Your Connection Details will be displayed within the Connection Record
- If your connection type is PPPoE:
- The Username and Password are Case sensitive and must be entered exactly as they appear in this section
- PPPoE Usernames and Passwords cannot be changed
- If your connection type is DHCP:
- No Username or Password is required, and these fields will display as N/A (Not Applicable)