Pineapple Net Help Centre
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Getting Started
Getting Started
About Pineapple Net
Getting connected
Installation
Agreements & Policies
General Information
Getting Started
Technician Appointments
Equipment and Setup
Technical Information
Legal and Compliance
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
QLD VDSL Router Setup
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Customer Portal
Account Management
Billing
General Information
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Pineapple Net Help Centre
Getting Started
Getting Started
About Pineapple Net
Getting connected
Installation
Agreements & Policies
General Information
Getting Started
Technician Appointments
Equipment and Setup
Technical Information
Legal and Compliance
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
QLD VDSL Router Setup
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Customer Portal
Account Management
Billing
General Information
Getting Started
Find answers to our most common questions before signing up.
About Pineapple Net
Who we are
Does Pineapple use the NBN?
What is the difference between DGtek & NBN?
Getting connected
Is Pineapple Net available in my building?
Start your Pineapple Net connection
Will Pineapple Net cancel my service with my current provider?
Installation
How long will it take to get connected?
Why do I need to book an installation?
Understanding your installation day
How to reschedule your appointment with Pineapple Net
Agreements & Policies
Does Pineapple Net have a Complaints Policy?
Does Pineapple Net have a Service Agreement?
What happens if I experience financial hardship while connected?
