Your existing router may have worked perfectly fine with a previous internet service, especially if it’s a newer model. However, your current router may not be compatible with our network.
If you live in the following buildings, you can find the Router compatibility requirements for your building below:
- Building 1, 1-5 Cremin Street, Upper Mount Gravatt 4122, QLD
- 31 Bourton Road, Merrimac 4226, QLD
- 70 Carl Street, Woolloongabba 4102, QLD
Internet Connection Port
If you reside in one of the buildings above, you'll need to have a router with a DSL Port
On most routers, these ports are commonly coloured Grey, and they should be a smaller size and shape compared to the other network ports on the router. The port will be labelled DSL or Broadband
If your router has both a DSL port and a WAN port, then this should also be compatible with our network.
Internet Connection Type
We use two different Connection Types on our network, and your router will need to support both:
PPPoE: In our FTTP buildings, we use the PPPoE connection type - this requires a Username and Password for your connection to function.
DHCP/Dynamic/Automatic IP: In our FTTB and some FTTP buildings we also use the DHCP connection type. Depending on your router, this may also be called Dynamic or Automatic IP. This connection type will allow router router to automatically connect to our network without a username or password.
Brands
If you have a Optus, Telstra or Belong branded router, these are unfortunately not 100% compatible with our network and we do not recommend using them on our network.
What happens if the installer determines my router is incompatible?
During your installation, a DGtek installer will check to ensure that your router is compatible. If you have provided an incompatible router, a Pineapple Net Wi-Fi router can be supplied at retail cost - this will be added to your first invoice.