At Pineapple Net, we want to ensure that our billing process is clear and easy to manage. Below is a detailed explanation of how your billing cycle works, when invoices are due, and when automatic debits are processed.
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Billing Date:
Your first invoice is generated on the day your service is activated, which is considered your billing start date. Moving forward, you will receive an invoice on the same day each month. For example, if your service begins on the 10th, your future invoices will always be issued on the 10th of each month. -
Payment Due Date:
After your invoice is issued, you have a 15-day window to make your payment. This means that payments are due 15 days after the invoice date. We recommend reviewing your invoice promptly to ensure everything is in order before the due date arrives. -
Automatic Debit Process:
If you've enabled automatic debit, the payment will be processed on the exact due date of the invoice—15 days after it’s issued. This gives you sufficient time to review your charges before the payment is automatically deducted from your nominated account. You won’t need to worry about missing a payment, as the auto debit ensures timely settlement of your invoice.
We’re committed to making your billing as straightforward as possible. Should you have any questions or concerns about your billing cycle, payment due dates, or automatic debits, please don’t hesitate to reach out to our accounts team. We're here to help!