Updating Payment Methods

Need to update your payment details? No problem! Follow the steps below to add or change the payment method on your Pineapple Net account.

Step 1: Log In to Your Customer Portal

1. Head to our website: https://pineapple.net.au

2. In the top right corner, click “Sign In”

   
   👉 For detailed login instructions, see our article: How do I access my Pineapple Net account?

Step 2: Manage Your Payment Methods

1. Once logged in, go to the “Payment Methods” section.

   

2. To add a payment method, choose from:

   • Credit/Debit Card – Enter your card details as prompted

   • Direct Debit – You’ll be redirected to our secure GoCardless payment gateway to complete setup

Primary and Backup Payment Methods

If you have more than one payment method saved, you can assign one as your Primary and another as your Backup.

• Automatic payments will always be attempted using your Primary method first.

• If the primary payment fails, we’ll automatically fall back to the Backup method to avoid service interruption.

By default:

• The first payment method you add will be set as your Primary.

When adding a new payment method:

• You’ll be given the option to set it as your Primary or Backup.

To change your Primary or Backup method:

1. Click the arrow beside the payment method you want to update

   

2. Select “Set this as primary or backup” from the menu

   

3. Choose the role you'd like to assign: Primary or Backup

   

Editing or Removing an Existing Payment Method

1. Locate the payment method you'd like to update

2. Click the arrow beside it

3. Select either:

   • Edit Payment Method – Update your details

   • Remove Payment Method – Delete it from your account

Tips & Reminders

• To avoid failed payments, keep both your Primary and Backup methods up to date.

• If you need help, feel free to contact our Accounts Team at accounts@pineapple.net.au or 1300 857 501.