If you're looking to upgrade your router or need a new one, we've made the process simple and convenient. Follow these steps to place an order for a new router with us.
There's a few ways you can order a router from us:
1. Submitting a Ticket via our Website
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Visit our Accounts and Billing Portal:
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Submit a Ticket:
- Provide your account details and select the option for ordering a new router.
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Fill in the Necessary Information:
- Complete the form with your contact details and any specific requirements you may have.
2. Give us a call
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Contact Us by Phone:
- Call our customer service hotline at 1300 587 501.
- Select option 1 - Existing Customer
- Select option 1 - Billing and Payments
Cost and Agreement
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Router Cost:
- The cost of the router is $109, which includes shipping.
- This cost will be charged directly to your account
- Written Agreement:
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Before the router is dispatched, you need to provide a written agreement to the purchase via email.
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Router Configuration and Shipping
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Preconfiguration:
- Your router will be preconfigured for your convenience - once you receive it all you need to do it connect it and you're ready to go!
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Shipping Timeframe:
- Expect your router to be mailed within 3-5 business days.
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Tracking Information:
- Once dispatched, you will receive an email with tracking information for your shipment.
Conclusion:
Ordering a new router from Pineapple Internet is a hassle-free process. Whether you choose to submit a ticket online or prefer to call us directly, we are here to ensure a seamless experience. If you have any questions or concerns, don't hesitate to reach out to our customer service team. Thank you for choosing Pineapple Internet!