How to Order a New Router from Pineapple Net

If you're looking to upgrade your router or need a new one, we've made the process simple and convenient. Follow these steps to place an order for a new router with us.

There's a few ways you can order a router from us:


1. Submitting a Ticket via our Website

  1. Visit our Accounts and Billing Portal:

  2. Submit a Ticket:

    • Provide your account details and select the option for ordering a new router.
  3. Fill in the Necessary Information:

    • Complete the form with your contact details and any specific requirements you may have.

2. Give us a call

  1. Contact Us by Phone:

    • Call our customer service hotline at 1300 587 501.
    • Select option 1 - Existing Customer
    • Select option 1 - Billing and Payments


Cost and Agreement

  1. Router Cost:

    • The cost of the router is $109, which includes shipping.
    • This cost will be charged directly to your account
  2. Written Agreement:
    • Before the router is dispatched, you need to provide a written agreement to the purchase via email.


Router Configuration and Shipping

  1. Preconfiguration:

    • Your router will be preconfigured for your convenience - once you receive it all you need to do it connect it and you're ready to go!
  2. Shipping Timeframe:

    • Expect your router to be mailed within 3-5 business days.
  3. Tracking Information:

    • Once dispatched, you will receive an email with tracking information for your shipment.


Ordering a new router from Pineapple Internet is a hassle-free process. Whether you choose to submit a ticket online or prefer to call us directly, we are here to ensure a seamless experience. If you have any questions or concerns, don't hesitate to reach out to our customer service team. Thank you for choosing Pineapple Internet!