Need to view your bills or update your payment details? You can do this anytime through your Pineapple Net customer portal. Here's how to log in:
Step 1: Go to Our Website
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Head to https://pineapple.net.au
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Click “Sign In” in the top-right corner
Step 2: Enter Your Email
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Enter the email address associated with your Pineapple Net account
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Click “Continue”
Step 3: Choose How to Log In
First Time Logging In?
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You’ll receive a One-Time Password (OTP) via email
If you don’t see it within a minute or two, check your Spam or Promotions folder.
Already Have a Password?
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Enter your password and click “Login”
Prefer One-Time Access?
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You can choose to log in with a One-Time Password instead of using a password
Forgot Your Password?
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Click “Forgot Password”
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A One-Time Password will be sent to your email
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Use it to set a new password and regain access
What You Can (and Can’t) Do in the Portal
✅ You can:
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View and download your invoices
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Pay outstanding invoices
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Add, update, or remove payment methods
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Update your billing contact details (phone number, billing address)
🚫 You can’t:
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Change your current internet plan
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Cancel your account
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Change the email address or name associated with your account
To make any of the changes listed above, please contact our accounts team at accounts@pineapple.net.au or call us on 1300 857 501