Understanding Your Internet Installation Day

We want to ensure that your installation day is smooth and efficient, providing you with a seamless experience in setting up your internet connection.

Key Steps on Installation Day:

1. Full Access to Premises:

The installer will need access to all rooms in your apartment that may contain telecommunications equipment or data ports. This access is crucial to properly assess and set up the required connections.

2. Location Assessment:

The installer will start by assessing your premises to determine the best location for connecting the router. This assessment will be based on the proximity to the Main Distribution Frame (MDF) and the existing telecommunications infrastructure in your apartment, ensuring efficient and reliable connection to the network.

3. Connection Testing:

After determining the optimal location, the installer will conduct tests to ensure a strong and stable connection with the network. This may involve testing the existing infrastructure to guarantee compatibility and efficiency.

4. Router Installation and Configuration:

If you have purchased a router from us, the installer will set up and configure the router according to your service plan. They will ensure that the router is properly connected to the network and set up with your connection details.

5. Testing the Connection:

Once the router is installed and configured, the installer will conduct thorough tests to ensure that the internet connection is working optimally. They will check to ensure that you are achieving the correct speed for which you have signed up, and a confirmation Speed Test will be provided to us once your installation has been completed.

Important Considerations:

  • Presence During Installation: It's important for you or a designated individual to be present during the installation to provide access to the premises and to discuss any specific preferences or concerns you may have regarding the installation.

  • Clear Communication: Feel free to communicate any specific requirements or concerns you have regarding the installation process. Our installers are here to address your needs and ensure a smooth installation experience.

  • Post-Installation Support: After the installation is complete, our support team is available to assist you with any additional questions or concerns you may have regarding your internet service.

We strive to make the installation process as convenient and efficient as possible. Should you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We appreciate your choice in our internet service and look forward to providing you with a reliable and high-speed internet connection.