We’ve made getting online with Pineapple Net as quick and simple as possible — no long waits, no complicated steps. Your connection time depends on whether your building and apartment are connected to the DGtek network.
If Your Building is Already Connected to the DGtek Network
You're in luck! If your building is already connected to the DGtek network, you’ll be able to choose an installation date with appointments often available in as little as 48 hours.
While the building is connected, most apartments still require a DGtek technician to complete the connection inside the unit.
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DGtek requires 48 hours’ notice for installations
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Installs happen weekdays only, excluding public holidays
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During sign-up, you’ll see a list of available dates and times to choose from
👉 Minimum time to get connected: 48 hours
Fast-Tracked: Remote Activation
If your apartment has been connected to DGtek in the past, we might be able to activate your service remotely — no tech visit needed.
In that case:
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You’ll receive an Email and SMS within 10–15 minutes of placing your order
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If you want to activate the service earlier than your scheduled date, just reply to the email or give us a call
We’ll get it switched on, fast.
If Your Building Isn’t on the DGtek Network (Yet)
If your address isn’t currently connected, there’s still hope!
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You’ll be able to register your interest during the sign-up process
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Once there’s enough demand, we can submit a request to DGtek to connect the building
The more neighbours who register, the better the chances — so spread the word!