If you need to reschedule your appointment with Pineapple Net, we understand that circumstances can change. To ensure a smooth and convenient rescheduling process, follow these steps:
Option 1: Contact Our Sales Team via Phone
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Give us a call: You can call our dedicated Sales team at 1300 857 501 to initiate the rescheduling process. Be prepared to provide your appointment details, such as the date and time of your existing appointment, as well as your preferred new date and time.
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Communicate Your Availability: Clearly express your availability for rescheduling, including any constraints or preferences you may have regarding the new appointment time. Our team will work with you to find a suitable alternative.
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Confirmation of Rescheduled Appointment: Once a new appointment time is agreed upon, you'll receive a confirmation SMS confirming the new date/time of your install.
Option 2: Email Our Sales Team
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Shoot us an Email: Send an email to our Sales team at sales@pineapple.net.au. In the email, provide the necessary details regarding your current appointment and your request to reschedule.
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Include Appointment Information: Clearly state the date and time of your existing appointment and propose a new date and time that would be convenient for you.
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Wait for Response: Our Sales team will review your email and respond promptly to initiate the rescheduling process. They will work with you to find an agreeable alternative appointment time.
- Confirmation of Rescheduled Appointment: Once a new appointment time is agreed upon, you'll receive a confirmation SMS confirming the new date/time of your install.
Tips for Smooth Rescheduling
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Be Flexible: Flexibility with alternative appointment times will help expedite the rescheduling process and increase the likelihood of securing a convenient slot.
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Provide Sufficient Notice: Try to request the rescheduling well in advance to allow ample time for our team to accommodate your preferences.
Remember, our goal is to accommodate your needs and ensure a seamless appointment rescheduling experience. If you encounter any challenges or have specific requirements, please don't hesitate to reach out to our Sales team for assistance.