We understand that plans can change! If you need to reschedule your installation appointment, we’ve made the process easy and hassle-free. Just follow the steps below.
Option 1: Call Our Sales Team
Give us a call on 1300 857 501
Our friendly Sales team is available to help you reschedule your appointment quickly.
👉 When you call, please have the following ready:
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Your current appointment date and time
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Your preferred new date and time
We’ll do our best to find a time that works for you. Once confirmed, you’ll receive an SMS with the updated appointment details.
Option 2: Email Our Sales Team
Email us at sales@pineapple.net.au
If you prefer email, no problem! Just include the following details:
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Your current appointment date and time
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Your preferred new date and time
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Any specific time constraints or preferences
Our team will review your request and get back to you with the next available options. Once confirmed, an SMS will be sent to confirm your new installation time.
Tips for a Smooth Reschedule
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Be Flexible: Offering a few different time slots can help us lock in a new appointment faster.
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Give Us Notice: The more advance notice you give, the better chance we have of finding a time that suits you.
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We’re Here to Help: If you have special circumstances or urgent needs, just let us know — we’ll do everything we can to accommodate you.