Will Pineapple Net cancel my service with my current provider when I switch?

When customers choose to switch their internet service to us, it's common for them to assume that we will take care of cancelling their previous provider's services. However, we do not have the capability to cancel services with other providers.

Reason 1: Lack of Information about Current Provider:

One key reason is that we do not cancel services with previous providers is that we do not have access to information about your previous internet service provider. When you decide to switch to our services, we focus on providing you with a seamless transition to our network. However, we are not aware of the details of your existing provider, including their identity or the specific services you have with them. As a result, we cannot initiate cancellations on your behalf.

Reason 2: Lack of Authorization:

Even if we were aware of your current provider, it's crucial to understand that we are not authorized to act on your behalf regarding accounts with other providers. Canceling services with another provider requires explicit consent from the account holder. We respect the privacy and contractual relationships between customers and their current providers, and we adhere to ethical business practices.

What You Can Do:

If you decide to switch to our internet services and wish to cancel your previous provider, we recommend taking the following steps:

  1. Identify Your Current Provider: Contact your existing internet service provider to understand the terms and conditions of your contract and discuss the cancellation process.

  2. Notify Your Current Provider: Inform your current provider about your decision to switch and inquire about any necessary steps to cancel your services. They will guide you through the cancellation process and may provide information on returning equipment, if applicable.

  3. Check for Contractual Obligations: Be aware of any contractual obligations, such as early termination fees or notice periods, that may apply when canceling services with your current provider.

  4. Equipment Returns: If you are using equipment provided by your current provider, inquire about the procedures for returning it. Some providers may require the return of modems, routers, or other devices.


While we are excited to welcome you as a customer and provide you with excellent internet services, we want to clarify that canceling services with other providers is a responsibility that rests with the account holder. By following the steps outlined above, you can ensure a smooth transition to our services while adhering to the necessary procedures with your previous provider. If you have any questions or need assistance with our services, feel free to contact our customer support team.