What happens if I experience financial hardship while connected?

That's okay, in fact, we aim to assist all customers who are experiencing financial hardship
to remain connected.

We consider financial hardship to cover situations where a customer is willing to pay
their bills, but lacks the financial capacity.

There may be many reasons for financial hardship, including, competing financial priorities, loss of employment, illness, family issues or domestic violence. The situation may be temporary or long term.

Please CLICK HERE to access our Financial Hardships Policy.