Wanting to get connected to Pineapple Net, but not sure why you need to book an installation? Find out more below!
Why do I need to book an installation?
We deliver our internet services using the DGtek Fibre Network, which runs separately from the NBN and other providers in your building.
While your building is connected to DGtek’s high-speed fibre infrastructure, not every apartment is automatically connected. That’s why a DGtek installer needs to visit your apartment to complete the final connection.
You, or someone over 18, will need to be home during the booking window to allow the technician access to your unit. This ensures they can connect you to Australia’s fastest privately owned fibre optic network.
How long will the installation take?
Most installations are quick and hassle-free — they usually take 30 to 90 minutes, depending on your building’s cabling and layout.
Does any extra equipment need to be installed?
In many cases, we can use existing cabling within your building to get you connected — no extra hardware required.
However, in some newer buildings, we may need to install an Optical Network Unit (ONU), which is similar to the NBN connection box. These are small, unobtrusive units installed with care by the DGtek team.
Do I need permission for installations in my apartment?
No additional approval is needed! DGtek has already secured pre-approval from your Building Manager and the Owners Corporation for ONU installations.
If you’re renting, you’re also covered under the Residential Tenancies Act 1997, which states that a rental provider can’t refuse access to internet or television services without a valid reason.
Is There Any Charge for Installation?
Nope — we’ve got you covered!We don’t charge anything for sending a DGtek technician out to complete your connection. It’s all part of getting you up and running with Pineapple Net.