Pineapple Net Help Centre
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Pineapple Net Help Centre
Want To Sign Up?
Current Outages
Accounts and Billing
Account
Billing
Technical Support
Troubleshooting
Hardware Support - User Guides
Hardware Support - Reset Instructions
Hardware Support - Fibre Bridges
Connection Information
Want To Sign Up?
Connection
Installation
Agreements & Policies
Events Near Me
Changing Addresses?
DGtek Enquiries
General Information
Wi-Fi Routers
Want To Sign Up?
Find answers to our most common questions before signing up.
Connection
What is the difference between Pineapple Net & NBN?
Can I get Pineapple Net Internet in my building?
Does Pineapple use the NBN?
Will Pineapple Net cancel my service with my current provider when I switch?
Installation
How long will it take to get connected?
Why do I need to book an installation?
Understanding Your Internet Installation Day
How to Reschedule Your Appointment with Pineapple Net
Agreements & Policies
What happens if I experience financial hardship while connected?
Does Pineapple Net have a Service Agreement?
Does Pineapple Net have a Complaints Policy?
Events Near Me
When and where are future in-person kiosk events taking place?
