Pineapple Net Help Centre
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Technical Information
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Account
Billing
Relocations
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Pineapple Net Help Centre
Want To Sign Up?
Want To Sign Up?
Connection
Installation
Agreements & Policies
Events Near Me
General Information
Wi-Fi Routers
Technical Information
Router Setup
ASUS
Mercusys
TP-Link
Tenda
Xiaomi
Generic
Current Outages
Technical Support
Troubleshooting a Loss of Connection
Troubleshooting Dropouts
Troubleshooting a Slow Connection
Troubleshooting Wi-Fi Issues
Troubleshooting Browsing Issues
Troubleshooting - General
DGtek ONU User Guides
Wi-Fi Router User Guides
Connection Information
Accounts and Billing
Account
Billing
Relocations
Want To Sign Up?
Find answers to our most common questions before signing up.
Connection
What is the difference between Pineapple Net & NBN?
Can I get Pineapple Net Internet in my building?
Does Pineapple use the NBN?
Will Pineapple Net cancel my service with my current provider when I switch?
Installation
How long will it take to get connected?
Why do I need to book an installation?
Understanding Your Internet Installation Day
How to Reschedule Your Appointment with Pineapple Net
Agreements & Policies
What happens if I experience financial hardship while connected?
Does Pineapple Net have a Service Agreement?
Does Pineapple Net have a Complaints Policy?
Events Near Me
When and where are future in-person kiosk events taking place?
