Hardware Support - Reset Instructions
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      Tenda TX9 Pro Configuration Guide

      A guide that describes the steps required to set-up and configure the Tenda TX9 Pro Wi-Fi 6 Wireless Router

      1. Ensure both the Power Cable is connected to the power port on the router, and the device is switched on
      2. Ensure an Ethernet Cable is connected to the WAN port on the back of the router, and to the Wall Port or DGtek Fibre Box in your apartment
      3. Press and hold the Reset Button for around 8 seconds, only releasing it once the LED indicator begins rapidly blinking
      4. Wait 30-60s for the router to reset and power back on
      5. Connect your device to the Wi-Fi network - you can find your Wi-Fi network details on the sticker on the base of the router
      6. In a web-browser, navigate to tendawifi.com


      7. If this is your first time setting up the Router, or you have Factory Reset the Router, you will be brought to the Quick Setup Wizard - Click Start
      8. If the cable is correctly connected, it will attempt to detect your Connection Type
      Note: If the Setup Wizard is asking you to connect a cable and will not progress, please see the note at the bottom of this guide.

        1. For PPPoE Connections
          1. Set the Connection Type to PPPoE
          2. Enter your Pineapple Net Username and Password then click Next
        2. For DHCP Connections
          1. Set the Connection Type to Dynamic IP Address

          2. Click Next
      2. Set a Login password for the Router - it is recommended to select the option to set the same Password as your WiFi
        1. Alternatively you can set your own Login password


      3. Click Next - once the router has restarted your connection should be online

        NOTE During Step 8: If the cable is not connected, or there is an issue with the port/cable, the following message will appear. This message could indicate the following scenarios:
        1. The Cable is not connected to the WAN port on the router
        2. The cable is not connected to the Ethernet Wall Port, or is connected to the wrong Port if multiple are available
        3. There is a fault with the Cable
        4. There is a fault with the Port

      • To proceed, click Skip to configure the Router Admin Password. You will then need to restart the Router and log in to the Router User Interface again.