ASUS Wireless Router Reset

Instructions on how to factory reset and reconfigure ASUS Wireless Routers

1) Using a small object such as a paperclip or toothpick, press and hold the Reset button on the back of the router for at least 10 seconds, then release it.

2) On a laptop, desktop, mobile or tablet, please reconnect to the Wi-Fi network. If you have a computer with a wired connection, you may skip this step.

The name of the Wi-Fi network will be written on a sticker on the base of the router. These will be labelled “SSID” and “Password”

3) When you have connected to the Wi-Fi, it may say “Connected, No Internet”. This is expected, please open a web browser such as Chrome, Safari, Edge, or Firefox, and type the following into the address bar and press enter:

4) The page may present several options, please follow the instructions for the pages presented to you from the below options.

a) If the wizard prompts you to set up the network automatically, please select skip. 

i) It will then ask you to set up a username and password

ii) The username can be anything you like (we suggest admin)

iii) The password should be a minimum of 8 characters, include 1 number, and 1 special character such as ! or @

iv) Follow from step i of option C

b) If it asks you to create a new network, please select “Manual Setting”

i) When it asks “Does your Internet connection require a username and password?, select “YES”

ii) Select “PPPoE” in the next screen

iii) Enter the Username and Password provided within the email this document was attached to.

iv) Create a name (SSID) for your Wi-Fi networks in the 2.4GHZ Network Name field. This will be the name of the Wi-Fi network you will see when connecting devices to the Wi-Fi.

v) Create a password for each of your Wi-Fi network in the 2.4GHz Wireless Security field - this needs to be a minimum of 8 characters.

vi) Set the router Login Name to “admin”

vii) Set the password - must be 8 character with 1 number, and 1 special character

viii) You will need to reconnect your device to the Wi-Fi using the Wi-Fi name and password you set in step iv

Your connection should now be active

c) If you are brought to a login screen, please login with the default username and password.

i) On the left hand side of the screen, select the option “WAN”

ii) In the centre of the screen, look for WAN Connection Type. Select the drop down and change it to “PPPoE”

iii) Down the page there should now be two options:
  • Username
  • Password

Please enter the username and password provided in the email this document was attached to


iv) Scroll to the bottom of the page and click “Apply” - a progress bar will appear

Your connection should now be active. If not, power off the router for 5 minutes, then reconnect the power.