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How do I access my Pineapple Net account?

Need to view your bills or update your payment details? You can do this anytime through your Pineapple Net customer portal. Here's how to log in:

Step 1: Go to Our Website

Step 2: Enter Your Email

  • Enter the email address associated with your Pineapple Net account

  • Click “Continue”

Step 3: Choose How to Log In

First Time Logging In?

  • You’ll receive a One-Time Password (OTP) via email

If you don’t see it within a minute or two, check your Spam or Promotions folder.

Already Have a Password?

  • Enter your password and click “Login”

Prefer One-Time Access?

  • You can choose to log in with a One-Time Password instead of using a password

Forgot Your Password?

  • Click “Forgot Password”

  • A One-Time Password will be sent to your email

  • Use it to set a new password and regain access

What You Can (and Can’t) Do in the Portal

✅ You can:

  • View and download your invoices

  • Pay outstanding invoices

  • Add, update, or remove payment methods

  • Update your billing contact details (phone number, billing address)

🚫 You can’t:

  • Change your current internet plan

  • Cancel your account

  • Change the email address or name associated with your account

To make any of the changes listed above, please contact our accounts team at accounts@pineapple.net.au or call us on 1300 857 501