How to set up your VDSL router for use with your Pineapple Net connection
1. Connect Your Router
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Plug one end of a phone cable (RJ11) into the DSL port on your router.
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Plug the other end into your phone wall socket.
📌 Make sure a VDSL filter/splitter is used if required by your setup.
2. Reset Your Router (Recommended)
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Press and hold the Reset button on the back of the router for 10 seconds, then release.
3. Connect to the Router
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Use a device (laptop, tablet, phone) to connect to the router:
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Wi-Fi: Use the SSID and password printed on the sticker (usually on the base or back).
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Ethernet: Alternatively, plug your device into one of the router's LAN ports using an Ethernet cable.
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4. Access the Router Management Page
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Open a web browser and enter the default access address in the address bar.
Common addresses include:-
192.168.1.1 -
192.168.0.1 -
192.168.1.254
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5. Log In to the Router
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Enter the admin username and password, typically found on the router label.
6. Configure Internet (WAN/DSL) Settings
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Go to the Internet, WAN, or DSL settings section.
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Set the following:
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Connection Type: PPPoE
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Username: Your Pineapple Net username
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Password: Your Pineapple Net password
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VLAN ID: 100
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If prompted, enable VLAN tagging or select “Use VLAN” and set the VLAN ID to 100.
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7. Configure Your Wi-Fi (Optional)
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Navigate to the Wi-Fi or Wireless Settings section.
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Set your:
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SSID (Wi-Fi Network Name) – what your devices will see.
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Wi-Fi Password – use a secure password to protect your network.
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8. Save and Reboot
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Save your settings and reboot the router if prompted.
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The router should connect to the internet within 2–4 minutes.
✅ Test the Connection
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Open a web page or perform a speed test to confirm your connection is live.
💡 Need Help?
If you're unsure about specific settings or have trouble connecting, please contact your router manufacturer’s support team for guidance.